We certainly expect that you will be satisfied with your purchase, however, in the unlikely event you need to return an item, please review the following return guidelines:

Return procedures:

• Please contact Customer Service for a Return Authorization Number (RMA #) prior to returning any product.
• You may obtain an RMA # online in the My Account section of our website or calling 888-501-PETS during normal business hours. Please have your original order number available.
• Once the RMA # has been obtained from us, please write it on the outside of the package.
• Please mail your return merchandise and receipt, postage paid to:

Pet Parent's Network
80 Garden Court, Suite 150
Monterey, CA 93940

Return Policies:

• All refund requests must be made through the place of purchase within 30 days of the original sale (invoice) date.
• Original shipping costs are not refundable.
• Return shipping costs are the responsibility of the customer.
• All refunds/credits will be processed using the same method of payment utilized with the original order.
• All products must be returned in resaleable condition with original sales receipt.
• Limit of one refund per customer per item for opened products.